Visszatérítési szabályzat

 EU refund policy only

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers located in the European Union may also submit a withdrawal request through our EU Withdrawal Request page available in the footer of our website.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including:

• Custom-made or personalized press-on nail sets, including sets made to customer-provided measurements, custom designs, custom color combinations, or special requests.

Items that are genuinely made to the customer’s individual specifications or clearly personalised are non-returnable under the statutory right of withdrawal.

 Gift cards.

This does not affect your statutory rights if an item is faulty, damaged, or not as agreed.

If you are unsure whether your order qualifies as a custom or personalized item, please contact us before placing your order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For the purposes of our refund and return policies, only countries that are members of the European Union (EU) are treated as EU orders. All other countries, including European countries outside the EU, are treated as non-EU international orders.