Política de reembolso

 EU refund policy only

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers located in the European Union may also submit a withdrawal request through our EU Withdrawal Request page available in the footer of our website.


If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain items cannot be returned, including:

• Custom-made or personalized press-on nail sets, including sets made to customer-provided measurements, custom designs, custom color combinations, or special requests.

• Orders that have entered production or have already been handcrafted specifically for the customer.

• Gift cards.

If you are unsure whether your order qualifies as a custom or personalized item, please contact us before placing your order.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


For the purposes of our refund and return policies, only countries that are members of the European Union (EU) are treated as EU orders. All other countries, including European countries outside the EU, are treated as non-EU international orders.

 

 

Non-EU Orders – Refund & Return Policy

 

Orders shipped outside the European Union are considered international orders.

Due to the custom nature and hygienic classification of our products, all non-EU orders are final sale. We do not accept returns or exchanges for international orders.

Refunds for non-EU orders are issued only in the following cases:

  • The parcel is confirmed as lost in transit by the carrier.

  • The item arrives damaged, and photo/video evidence is provided within 24 hours of delivery.

We are not responsible for:

  • Customs duties, import taxes, or handling fees imposed by the destination country

  • Delays caused by customs clearance

  • Orders refused or unclaimed by the recipient

Any customs fees or import charges are the customer’s responsibility.

By placing an international order, you acknowledge and agree to these terms.