Refund policy

 EU refund policy only

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@presstoimpress.online. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be  returned like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


For the purposes of our refund and return policies, only countries that are members of the European Union (EU) are treated as EU orders. All other countries, including European countries outside the EU, are treated as non-EU international orders.

 

 

Non-EU Orders – Refund & Return Policy

 

Orders shipped outside the European Union are considered international orders.

Due to the custom nature and hygienic classification of our products, all non-EU orders are final sale. We do not accept returns or exchanges for international orders.

Refunds for non-EU orders are issued only in the following cases:

  • The parcel is confirmed as lost in transit by the carrier.

  • The item arrives damaged, and photo/video evidence is provided within 24 hours of delivery.

We are not responsible for:

  • Customs duties, import taxes, or handling fees imposed by the destination country

  • Delays caused by customs clearance

  • Orders refused or unclaimed by the recipient

Any customs fees or import charges are the customer’s responsibility.

By placing an international order, you acknowledge and agree to these terms.